Refund support – for corporations
High-volume refund requests processed quickly, accurately and at scale
Predictability in refund processes directly impacts both the customer experience and your company’s operations. Profession’s experts work as a dedicated team within your own systems, ensuring every request is handled precisely and in line with agreed SLAs and KPIs. This prevents fluctuations in refund volumes from overloading your internal teams.
Our model is not traditional outsourcing but close collaboration: our staff operate within the company’s infrastructure, maintaining direct contact during processing. In this way, we provide rapid response, scalable capacity and verifiable quality – increasing customer satisfaction while enabling the internal team to focus on strategic tasks.
Why it works
Scalability
Rapid adaptation to daily volume fluctuations.
Transparent SLA/KPI-based operations
Every transaction is measurable and transparent.
Trusted,
dedicated team
Long-term integrated experts working as an extension of the internal team.
Testimonial
“During COVID our daily refund volume increased thirty-fold. With Profession’s support we maintained quality and cut turnaround time
from 10 days to 2.5 days.”
Head of Refund Operations, Air France–KLM
FAQ
How does Profession’s refund support differ from classic outsourcing?
We don’t offer shared resources but dedicated specialists who work directly in your systems under SLA- and KPI-based management.
How do you handle sudden surges in volume?
Our recruitment and training process lets us multiply capacity within weeks, proven even during COVID.
What quality guarantees do you provide?
We measure and report every process: error rate, throughput time, transfer rate. Metrics are defined jointly with the partner and reviewed monthly.
Which industries is this relevant for?
Primarily designed for airlines, rail operators and other transport companies – but equally valuable for any large organisation processing high volumes of refund requests.
How soon can cooperation start?
Typically within a few weeks: after assessing requirements, we assemble and integrate the dedicated team into the partner’s processes.