Integrated IT Support
Dedicated IT professionals for seamless performance
Resolving daily IT issues is crucial for smooth business operations. Whether it’s password recovery, login errors, device setup, or system access, Profession’s dedicated experts work directly within the partner’s systems, providing users with immediate, personalised support.
Our model is not classic outsourcing but a long-term partnership: our specialists operate inside your infrastructure as an extension of your IT team. This ensures problems are solved quickly, tied to KPIs, while your internal resources focus on strategic development.
Why it works
Fast
response times
Immediate solutions to users’ day-to-day problems.
SLA/KPI-based operations
Every task delivered in measurable, auditable quality.
Seamless integration
Experts work inside your systems — no transition or extra admin.
Testimonial
“Profession’s dedicated experts support our colleagues every day. Their immediate responses and problem-solving have noticeably reduced the burden on our internal team while improving business continuity. This partnership is not outsourcing but true integration.”
Head of IT, Syngenta
FAQ
What types of issues does Profession IT support handle?
From password recovery and login errors to laptop and device setup, as well as onboarding and daily system usage questions, we cover the full spectrum of user needs.
How do your specialists integrate into our IT environment?
Our experts work directly within the partner’s existing systems and platforms. No separate integration is needed — the process fits seamlessly from day one.
What guarantees are in place for service quality?
We operate under SLA and KPI frameworks: tracking response times, first-time fix rates, and user satisfaction, ensuring results are always transparent and measurable.
How do you ensure scalability?
Profession has its own recruitment and training processes, allowing us to quickly expand the dedicated IT team to meet the partner’s evolving needs.
Who is integrated IT support best suited for?
Large enterprises where daily IT demands are unpredictable and a stable, reliable, yet flexible support team is essential.