Customer Service & Operations Support
Real human customer service for a better experience
Customer service is the face of your brand: every interaction shapes customer experience. Profession’s dedicated specialists support your customers daily — answering questions, resolving issues and providing information.
Our model is not based on chatbots or automation, but on genuine human interaction. Our dedicated teams work within the partner’s systems, operating under SLA and KPI frameworks, making the service transparent, scalable and continuously monitorable. This ensures that customers always receive fast, accurate, and personalised responses.
Why it works?
Real human support
Personal interactions for better customer experience.
Measurable performance
KPIs and SLAs ensure transparency and quality.
Flexible capacity management
Flexible team ready to scale with your volume needs
Testimonial
“Profession’s team responds flexibly to daily customer needs while completely relieving our internal resources. Our customer satisfaction has visibly improved.”
— Partner feedback
FAQ
How does Profession’s customer service differ from traditional call centers?
We provide dedicated, long-term trained staff rather than shared resources. They work within the partner’s processes and deliver performance tied to KPIs.
How do you ensure quality?
We measure response times, resolution rates, and customer satisfaction according to SLA and KPI frameworks, with regular reporting.
Which languages do you support?
Mainly Hungarian and English, but can be extended according to partner requirements.
How large a team can you deploy?
Team size can be scaled from a handful of experts to a full dedicated team, based on requirements.
Who is this service best suited for?
Companies where daily customer interactions are critical, and fast, personal, human customer support is essential.