Beyond outsourcing Your strategic refund partner.

Profession is a Hungary-based outsourcing partner specialising in refund management, IT support, back-office operations and customer service for large companies. We provide dedicated, trained professionals who work directly in our clients’ systems – effectively becoming an extension of their internal teams.

No. Although our long-standing partnership with Air France–KLM is a key reference, our services extend beyond aviation. We also support multinational clients in IT, back-office and customer service processes.

Because we do not operate like a call centre with shared, anonymous resources. We provide dedicated professionals who work directly in the client’s systems and processes. This ensures flexibility, scalability and predictable quality, while reducing the burden on internal teams.

Profession is based in Hungary, but we work with European multinational clients. Our teams integrate seamlessly into partner systems regardless of geographical location, as we operate remotely.

Typically within a few weeks. This includes recruitment, initial training and adaptation to client processes. For example, during the COVID period we were able to set up a dedicated team within weeks to handle thousands of daily refund requests, demonstrating our ability to respond quickly and effectively to sudden increases in demand.

In traditional outsourcing, partners often receive shared resources. Profession provides dedicated professionals who are fully embedded in client processes on a long-term basis, with performance tied to KPIs. This makes us a natural extension of the internal team rather than a separate provider.

We operate under SLA and KPI frameworks, measuring turnaround time, error rate and completion rate. Results are reviewed monthly with our partners to ensure transparency and continuous improvement.

Yes. We usually work with framework agreements of at least 12 months to ensure stability and maintain a trained, dedicated team. Project-based collaborations are possible, but the Profession model shows its strengths in long-term co-operation.

You can reach us through the website contact form, by email at info@profession.hu, or by phone. We are also happy to arrange an online or in-person meeting.

Because we have a proven track record of managing sudden spikes in demand without compromising quality. At Air France–KLM, for instance, we supported refund operations during the COVID crisis, when daily volumes surged to unprecedented levels. In IT support, our dedicated teams ensure business continuity for multinational clients by resolving day-to-day issues quickly and reliably.

Our people work directly within our client platforms. There is no need for new IT integration or process changes – we adapt immediately and operate as part of the internal team.

We provide support in refund administration, IT helpdesk services, back-office operations and customer service tasks. These can be delivered on fixed-fee or SLA-based models, tailored to the client’s needs.

In that we don’t provide general resources, but dedicated colleagues for the long term. They actually work within the partner’s processes, tied to KPIs. That’s why Profession is not a classic outsourcing provider, but rather a natural extension of the internal team.

We have our own recruitment processes and can scale capacity within weeks. While initial training is provided by the client, we support continuous coaching to ensure smooth long-term collaboration.

Any large organisation where refund, IT or back-office processes face fluctuating volumes. It is particularly valuable for airlines, rail and bus operators, and multinational service providers.

Yes. For Air France–KLM, refund turnaround time was reduced from 10 days to below 2.5 days, while error rates remained under 0.2%. Our IT teams ensure business continuity for multinational clients, providing direct and fast support to employees every day.

After initial contact, we assess your requirements, define SLA and KPI objectives, and set up a dedicated team. The onboarding phase usually takes only a few weeks.